Overview

We are excited to announce new opportunities for Liability Claim Representatives to join our Rental Claims Services department at Enterprise Mobility' European Head Office in Egham, Surrey. 

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?

What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall’s index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC.

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.

Liability Representatives will be responsible for investigating, evaluating, and handling assigned claims based on their merits. This will include detection and investigation of potential fraudulent activity. Daily contacts can include renters, claimants, solicitors, body shops, and regulatory authorities. There is a clear performance-based career path that builds on claim variety and complexity. No two days are the same because every claim is different! We are looking for candidates who can make decisions and manage conflict, thrive under pressure and can effectively manage a large work load in order to meet deadlines. 

This is a great opportunity for someone looking to build a career in liability claims or risk management as our team will be expanding significantly over the coming months and years. This is a full time role based in Egham but there is the option for home working 2 days per week.

Responsibilities

• Gather information to investigate and resolve liability claims, including conducting interviews and taking recorded statements, collecting medical data, police reports, repair estimates and other related investigative documents
• Contact body shops and other related parties, conduct accident scene investigations, analyse information from scene investigations and vehicle inspections
• Assist in the evaluation of property damage and determine extent of damages
• Evaluate non-complex personal injury claims, determine extent of injuries and evaluate and determine coverage and liability
• Learn to interpret claims information and develop recommendations for strategies for claim resolution based on experience and training
• Learn to make recommendations and obtain management approval for any changes to settlement strategy
• Receive and respond promptly and appropriately to requests from vendors, renters, claimants, solicitors and internal contacts
• Maintain and handle confidential records, files, and correspondence, maintaining compliance with established standards

Qualifications

• 1+ years' claims experience
• Time management skills, deadline orientated 
• Ability to work well as part of a team
• High levels of attention to detail
• Problem solving skills and ability to manage conflict
• Great communication skills both verbal and written
• Flexibility to adapt to change and manage a large and varied workload

Additional Information:

Please let us know about any accommodations you may need to participate in the recruitment process.

Hours: 40 per week
Salary: £25,000 - £28,000 per annum dependent on experience

Location: Egham, Surrey, TW20 9FB (Plenty of free onsite parking and approx. 10 minutes walk from Egham station, option for home working 2 days per week)

Benefits: 

25 days holiday

Private medical cover

Stakeholder pension

Life assurance

Discounted voluntary dental plan

Discounted car rental...and more!