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Customer Assistance Representative - Southampton

Job ID 378109 Southampton, United Kingdom


Whether a customer needs one vehicle, one hundred or even one thousand, Enterprise Flex-E-Rent pride ourselves on building business partnerships by providing exceptional customer service. We operate the widest range of commercial vehicles for rent in the UK and have a growing fleet of over 50,000 vehicles: from small cars to heavy goods vehicles, accessible minibuses, and many more besides.

As part of the Enterprise Rent-A-Car family, a business that has grown into the largest global mobility provider in the world with almost 2 million vehicles worldwide, our Flex-E-Rent team provides flexible rental solutions to businesses across the UK.

Enterprise promotes a positive mental wellbeing. We have signed The Time to Change Employer Pledge and teamed up with Mental Health First Aid England to educate our employees. Here at Enterprise Flex-E-Rent we currently have four Mental Health First Aiders on hand to listen, guide and support our employees during their careers.

As part of our ongoing expansion, we have an exciting opportunity for a Customer Assistance Representative to join our Events & Buggies Team based in Nursling,  Southampton.

Our Events Division manage the hire of vehicles and specialist buggies to a wide range of Music and Sports Events, exhibitions and TV and Film production throughout the UK. The division operates its own hire fleet and transport delivery vehicles and drivers from three locations. The role advertised will consist of assisting managing the daily hires and transport from our Southampton Events location.


The role will involve building relationships and communicating with existing and prospective customers in person and via phone and email communications. The role is also heavily operational, liaising with our technical and transport colleagues to ensure the exacting hire requirements of major events are satisfied.

The successful candidate will be tasked with a variety of responsibilities from managing assets, arranging deliveries, and liaising with other depots to ensure fulfilment of bookings. The successful applicant will be part of a small, dedicated team and will be helping to manage support services to some of the UK’s most famous annual events.

This role offers fantastic progression opportunities via our in-house training and development programmes. We encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work every year since it was conceived thirteen years ago and have been honoured with many other awards along the way.

We are looking for an organized and proactive individual with excellent communication skills, who enjoys problem solving and working with customers and colleagues alike to ensure an exceptional customer experience. You will be able to demonstrate a keen work ethic and be looking to work in a fast paced, customer facing environment.

In return we will offer a competitive salary, a whole host of benefits and a fantastic opportunity to develop your skills and career with Enterprise – a business with over 100,000 employees worldwide.

This is a full time position working 42 hours per week Monday to Friday and occasional  Saturday mornings, although applicants requiring flexible working will also be considered for this position

Should you be successful in your application, you will be based in our Mill Lane Depot - Nursling Southampton SO16 0YE


  • You must have a full driving licence, but we do make accommodations for applicants who don’t drive due to a disability.
  • No drug or alcohol related offence on your driving record within the last five years is permitted.
  • Regardless of your socio-economic background or educational history, Enterprise will always look at how you perform against our competencies and will judge you on that alone.
  • Please let us know about any accommodations you may need to participate in our recruitment process.
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